Step 1: Send a text or email

To become a new client of Marriage and Family Therapy Services is VERY SIMPLE! Simply send a text to 828-302-2978 or email admin@powertothrive.com with the subject line "New Client Inquiry." We will need the following information for all participants seeking therapy: 

1.) Full Legal Name as well as name you like to be called 

2.) Email Address 

3.) Cell Phone Number 

4.) Any minor child's date of birth 

We will add this information to our confidential Electronic Medical Records System, which will then send each participant an email invitation to our patient portal.   

IMPORTANT: Remember to document your portal user name, as this is not customizable and is not easy to remember (this is purposeful, as it is designed to be more secure). Also record your password somewhere in case you forget it! Additionally, please BOOKMARK THE PORTAL LOGIN PAGE! If you lose this login page, you can always return to this website. Scroll to the bottom of the Home page and you will see our patient portal login link.   

Once each participant has created their patient portal account, they will be prompted to complete the intake documents. Please be sure to complete all demographic information as well (emergency contact information, address, additional phone numbers, credit card information, etc.) When these forms are completed, you will be contacted by our staff to set your initial appointment.  

IMPORTANT: If all participants have not completed their intake forms prior to their initial appointment, they will be asked to do so during their session. To avoid cutting into your therapy time, please be sure everyone has completed their forms and portal demographics information. If you have any difficulties completing the forms, please contact us at 828-302-2978 for assistance. 

See below for details on how to  request appointment for minor children clients, multiple participants, and insurance information.

Therapists at MFTS may request contact with non-participating legal guardian(s) of child at any time during treatment, and may also request participation in treatment by these guardian(s), regardless of custodial status, unless this contact would present a threat to the child. 

Please remember that any time we are working with a minor child, we may require documentation of custodial rights prior to seeing the child for therapy.  

If an appointment is not specifically set up for your child/children, we ask that you do not have them present in the session. Appointments may be rescheduled if a child is present during an appointment that is not specifically set for them to attend, and the late-cancelation fee incurred. Optionally, the child can attend the session as a family member (at therapist's discretion based on clinical value), however, all paperwork and parental consents must be signed before they can do this.  

The following may not be applicable to private psychotherapy practice, however, the below information is Federally required to be posted by all health care practitioners.

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(OMB Control Number: 0938-1401)

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs,  such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable  condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

When you get services from an in-network hospital or ambulatory surgical center, certain providers may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections  not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can’t balance  bill you unless you give written consent and give up your protections.

You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

Your health plan generally must:

Cover emergency services without requiring you to get approval for services in advance (prior authorization).

Cover emergency services by out-of-network providers.

Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact: 

NC Office of the Secretary of State

PO Box 29622

Raleigh, NC 27626-0622

Visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf for more information about your rights under Federal law.