New Client Intake Process
Each new client attending therapy must complete our intake forms for "Online Intake Process" (link immediately below this section). Everyone participating in therapy must complete the online portal/intake process, otherwise there will be a delay while all client(s) access and complete it during the beginning of the initial appointment. This will cut into your therapy time, so the process is best completed ahead of time.
See below for details on how to request appointment for minor children clients, multiple participants, and insurance information.
If you have any trouble accessing or completing the online intake process for each participant, please call us prior to your initial appointment at 828-328-4673 to assist.
After completing forms, please scroll down to next section on this page to "Guidelines for Teletherapy."
Requesting Initial Appts. for Multiple Participants
In the case of couples, family or group therapy where there is more than one client attending, each client will be required to create a portal account with us. To begin this process, only 1 of the participants should request the desired appointment time. After this,please email admin@powertothrive.com or call 828-328-4673 to arrange for the other participants to receive the invitation to their portals. Include the following information in the email:
1.) Your name (this is the person who has already set up a portal account/completed paperwork).
2.) Name, cell phone number and email address of all additional participants (each must have a unique email address to create their portal accounts). If any of these participants are children, we will also need their dates of birth.
Each client will receive their own invitation to set up their portal accounts and complete their paperwork, via their regular email account. As much as possible, we request that you allow each participant to complete their own intake forms.
Requesting Initial Appts. for Minor Children
A Custodial Adult must request the initial appointment (click on above link). Be sure to complete your own paperwork from YOUR point of view (describing the issues YOU are having as you are responding to/dealing with the problems that are bringing your child into therapy).
After creating your online portal and completing your own paperwork, send an email to "admin@powertothrive.com" or call 828-328-4673. Provide the following information:
1.) Your name (this is the person who has already set up a portal account/completed paperwork).
2.) Name, cell phone and email address of all additional participants who will be attending therapy (each must have their own unique email address to create their portal accounts). If any of these participants are minors, please also provide their date of birth. We may also request contact information for any other custodial parents.
Each additional client will receive their own invitation to set up their portal accounts and complete their paperwork via email.
If child is capable, please have him/her complete as much of his/her own intake as possible (with supervision, of course!). If you must complete the paperwork for the child, be sure you complete your own paperwork from YOUR point of view, and the child's paperwork as you believe they would see the situation if they could describe it.
IMPORTANT: If you are seeking therapy for a child, the custodial parent(s) and/or guardian(s) must participate in the initial session without the child present. Please do not have your child present at the initial appointment. Your therapist may request that other important adults in the child's life be present for the first appointment, or to be present at other times during the course of therapy.
Details Regarding Custody of Minor Children:
Therapists at MFTS may request contact with non-participating legal guardian(s) of child at any time during treatment, and may also request participation in treatment by these guardian(s), regardless of custodial status, unless this contact would present a threat to the child.
Please remember that any time we are working with a minor child, we may require documentation of custodial rights prior to seeing the child for therapy.
If an appointment is not specifically set up for your child/children, we ask that you do not have them present in the session.
Appointments may be rescheduled if a child is present at an appointment that is not specifically set for them to attend. Optionally, the child can attend the session as a family member (at therapist's discretion), however, all paperwork and consents must be signed before they can do this.
Guidelines for Tele-therapy
What You Will Need:
1.) A high speed internet connection.
2.) A computer, tablet or smartphone that may require a very small software application to be downloaded.
3.) A quiet, private place where you can participate in tele-therapy without being interrupted. Please take precautions to ensure your privacy. We cannot be responsible for someone in your environment, hearing your tele-therapy session.
4.) Optional but a very good idea: earbuds or headphones. These help eliminate background noise/echoing problems, and also assist with privacy (since both sides of the conversation cannot be heard in your environment).
Process for Accessing Your Tele-Therapy Session:
1.) In general, the way to connect with your tele-therapy session is through your patient portal. Log in and you will see a button that says "Join Meeting." Click on this button just before your appointed time. Occasionally, one of our therapists will be using a different video conferencing platform. In this case, you will receive a message in the portal, informing you of the link to your secure online meeting room. Save this message, as the meeting link will not change through the duration of your therapy. process.
3.) When you log in to your meeting at the appointed time, please keep in mind that your therapist may be in another session just before yours, and it could run over by a few minutes. We always ask that you leave about 15-20 minutes on the other end of an appointment, in case your appointment time starts a few minutes late due to the previous client needing extra time. We ask for your understanding, considering that it could be you, at some later date, who needs the occasional extra time. We want clients to receive the full allotted time for their sessions so if you book something too close to your appointment time, you could miss out on receiving all of the time you are paying for.
4.) In order to participate in tele-therapy, you must be willing to keep a credit or debit card stored in our encrypted electronic medical records system. Please have this credit/debit card ready to give your therapist at your first appointment. Alternatively, you can input this card number into your portal prior to your first appointment. At any time, you can pre-pay for sessions in the portal. We take VISA, M/C and Discover. We do not accept American Express.
5.) Understand that technical problems can happen! If you have technical difficulties, please contact us at 828-328-4673 so we can assist you. We may have to reschedule your appointment if the issues are not able to be resolved at the time of your appointment.
We welcome everyone.
